If you have trouble going through checkout please send an email to email@example.com - I am usually very prompt to respond.
If you think there may be a problem with your order, again please send an email to firstname.lastname@example.org - I am very committed to serving you and will remedy any issues at my cost.
It can happen that you are browsing for a while, then get to checkout and find some items in your cart were sold out. Once an item is in your cart it's usually yours for the next 15 minutes, after that time it will still be in your cart, but others may be able to put it in theirs and get through checkout before you. If I had large quantities of each item this would not be a problem. However as we keep exclusive small runs of stock, it can happen that someone else online beats you to the purchase of limited stock. If this happens again and you become frustrated, send an email to email@example.com and I will help.
For all enquiries please email me at firstname.lastname@example.org